Job Title: Customer Service SpecialistResponsibilitiesRun daily reports for orders and ensure accuracy before transferring them to the production screen.Communicate internally with teams to manage timelines and logistics, averaging 8-10 orders daily.Serve as the primary contact for customers via phone, email, and in-person, delivering professional service.Guide new customers through onboarding, including account setup, product selection, and service scheduling.Provide assistance with product availability, water quality, delivery timelines, and pricing.Manage recurring orders and delivery schedules to ensure timely and accurate service.Address and resolve issues related to deliveries, product concerns, or service changes efficiently.Maintain detailed customer records, including service history, delivery preferences, and special instructions.Follow up with customers to ensure satisfaction and build long-term relationships.Coordinate with internal departments to ensure smooth operations and customer satisfaction.Essential SkillsCustomer service experienceData entry proficiencyMicrosoft Office skillsOrder entry capabilityInbound call handlingProficient with Excel; QuickBooks knowledge is a plusComfortable communicating on the phoneStrong attendance record requiredWork Environment

The position is fully onsite from 8am to 5pm. The team is small, consisting of 22 people, and training will be a thorough 2-week process followed by 3-4 months until mastery. The company offers a small family business environment with significant growth opportunities as they expand into new markets.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mechanicsville,VA.

Application Deadline

This position is anticipated to close on Jul 22, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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