Req ID:5644 Category:Customer Service/Support Location Name:Engineering Excellence Location Address:4360 Glendale Milford Rd, Blue Ash, OH 45242 Status:Full-Time

Position Title: CSR/Dispatcher – Engineering Excellence

Reports To: Customer Service Manager
Status: Full-time, Regular position
Category: Office
Location Name: Engineering Excellence Cincinnati 
Location Address: This is a remote position, the chosen candidate needs to be local to Cincinnati

Join the team of experts and realize your true potential!

Why You Should Join the Engineering Excellence Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join our winning team by applying today!

Position Summary: As a CSR/Dispatcher, you will work with our national sub-contractor network to support assigned customers and will be responsible for assigning work to those sub-contractors and coordinating schedule dates with our customers. This position is critical to our success and will require strong administrative and communication skills. Also important with this position, is the ability to execute day to day tasks that will allow for delivery of outstanding service to our clients while meeting realistic margin and revenue expectations. This position requires flexible hours and overtime as needed as well as a fast paced and solution minded individual. 

Key Responsibilities:

Schedule and dispatch technicians directly and indirectly according to client specifications and requestsArrange for necessary repairs in order to restore service and comfort to clientsCommunicate and relay information from technicians in the field to clients in real-timePrepare and monitor daily work listsCreate work orders through our software and monitor through to completionTake incoming calls from clients and technicians in the field documenting service repair completion detailsMonitor electronic mailboxes for new service calls, requests for updates, and system generated messagesOperate in multiple software applications both internal and client drivenBuild and maintain strong, long-lasting client relationshipsCreate and present proposals for quoted work to client

Desired Skills and Qualifications:

Outstanding customer service and relationship building skillsProven dispatch, call center or other relevant experienceExperience in delivering client focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detailsExcellent listening, negotiation and communication skills

About Us: For over four decades, Engineering Excellence has been the leader in National Commercial HVAC service and maintenance.   Engineering Excellence provides HVAC-R coverage in the US and Canada including Alaska and Hawaii. We have self-performing HVAC technicians as well as a network of 500+ mechanical contracting service providers delivering nationwide HVAC unit replacements, maintenance, service, audits and energy consulting.  Learn more: www.engineeringexcellence.com


What Do We Offer You as an Engineering Excellence Employee?
Engineering Excellence offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as an Engineering Excellence valued employee.

Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyCompany paid Short-term disabilityShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsTraining opportunities through our Experts UniversityCareer Development opportunities

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