Customer Service Specialist Requisition ID: 44433 Job Location(s): Prague, CZ Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Function: Sales Work Location Type: On-site **Job Description** **Join Danfoss in Prague as a Customer Service Specialist – Where Your Work Makes a Difference!** Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, international environment where precision, collaboration, and a proactive mindset are key? Danfoss is looking for a **Customer Service Specialist** to join our growing team in **Prague** ! In this role, you'll be at the heart of our customer service operations—managing orders, resolving inquiries, and ensuring our customers receive the world-class support they deserve. You’ll also have the opportunity to grow your skills within a global organization known for its innovation, stability, and strong values. **Job Responsibilities** + Delivering proactive, high-quality service to our customers via phone, email, and our ticketing system (Salesforce). + Processing and managing sales orders in SAP, including electronic orders. + Supporting our sales team with order-related queries and ensuring accurate pricing and discounts. + Coordinating with factories, distribution centers, and logistics partners to ensure timely and smooth deliveries. + Maintaining customer, material, and pricing master data in SAP and Salesforce. + Ensuring accuracy and efficiency in all customer-facing processes. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + 2–3 years of experience in an administrative or customer support role. + A proactive, solution-oriented mindset with strong attention to detail. + Solid communication skills, both written and spoken. + Fluency in **English** (you’ll use it for daily communication and training). + Ability to stay organized and perform well under pressure and deadlines. + Strong team spirit and willingness to collaborate. + Experience with SAP or a similar ERP system is a plus – but don’t worry, we’ll train you! **Employee Benefits** We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Possibility to work 1 day from home per week Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.