Customer Service Specialist Company : Safran Electronics & Defense Job field : Customer services and support Location : Mexicali , Baja California , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Administrative staff Spoken language(s) : English Fluent \# 2025-152841 Apply with one click Any questions ? **Job Description** The Customer Account Representative will lead and coordinate customer account activities across various functional disciplines to ensure an exceptional customer experience. Manage performance in line with customer requirements and contract obligations, terms, and conditions. Ensure timely and effective communication with customers, both internally and externally, to meet contract obligations, quality standards, profit targets, and on-time delivery expectations. **Complementary Description** Essential Job Functions · Primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility. · Review all quotes and both new and return orders to confirm that customer requirements are met, and documents are processed according to negotiated terms, including adherence to importing and exporting regulations. · Process quotes and both new and return orders into the ERP system and/or other support databases. Responsible for ensuring demand alignment and accuracy of data. · Proactively seek to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service. · Update customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements. · Ensure compliance with all export control regulations- ITAR. · Provide continuous feedback to the customer on quote and order status including, but not limited to backlog reports, portal updates, reschedule notices, verbal and written communication. · Support pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment. · Support the internal activities of Customer Service in achieving customer commitments. · Support Customer Metrics by providing relevant supporting data (OE and **Job Requirements** Education/Experience · Bachelor's degree from an accredited institution, or related work experience in manufacturing or distribution with strong customer service and problem-solving skills; or a combination of education and related experience. · Customer service experience in a manufacturing environment preferred. • Advance English level **But what else? (advantages, specific features, etc.)** No **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries. **Locate your future workplace** Ave. Sierra San Agust-n #2498 Col. El PorvenirCP 21185 Mexicali Baja California Mexico Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.