Cennox is seeking a remote-based Customer Service & Sales Agent  to provide first level support to our customers and Field Service Technicians. Our Customer Service & Sales Agents are dynamic individuals that are able to multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.

Position Summary:

The Customer Service & Sales Representative will be responsible for upselling products and services to clients who call with issues on their safes. Representatives will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Essential Duties and Responsibilities include the following, but not limited to:

Handle inbound and outbound calls, upselling products and services to clients to ensure profitabilityResolve customer-related issues and concernsHandle accounting and invoice-related issuesEnsure that client issues are handled appropriately the first time to avoid/minimize client call backsOther duties as assigned by management

Preferred Skills:

Demonstrate PC proficiency in MS Office and web-based applicationsAbility to learn specialized software programs and navigate company databasesFamiliarity with standard office equipmentAbility to type 40wpmExcellent oral and written communication skills with ability to present data efficientlyStrong organizational and multi-tasking skillsHigh level of attention to detailPossess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”Display relationship-building skillsAbility to be a team player 

We Offer Incredible Rewards & Benefits including:

Competitive PayPTO Package and Paid HolidaysComprehensive Health, Dental, and Vision InsuranceHSA and FSA Health Care Accounts401k Savings Plan with Employer MatchCompany Paid Life Insurance, and so much more!

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.