**Position:** Customer Service Representative with German **Job Description:** **Customer Service Representative with German** The Amazing **Customer Service** team in Gdansk is now hiring! The team is built of more than 100 Customer Service Representatives, 7 team leaders and 1 manager. They are a pretty big team, however, the atmosphere is friendly, sociable and positive. If you speak German and English and you like to work with other people - this might be something for you! **ABOUT THE ROLE** The Customer Service Representative is responsible for **supporting** the Sales team to enhance the **customer relationship** through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Representative takes care of **backlog management** actions through order to invoice process and delivery of parts to nominated customers. Customer Service Representative also **manages customer reserved inventory** to meet all related goals and objectives for both Arrow and the Customer. **WHAT WILL YOU DO:** + **Order to Invoice** process. + **Communication** with Customers, Suppliers and delivering **after-sales service** for Business Customers (telephone, mail). + Order Management. + Managing and handling of all relevant backlog alerts. + Managing and responding to all requested customer backlog changes. + Close cooperation with other departments like Sales, Assets and Logistics. + Driving **On-Time-Delivery performance** in line with **customer and company goals** . + Generating **customer satisfaction** . + Driving efficiency. **WHO YOU ARE:** + **German on min C1** level + **English on B2** level (both spoken and written). + Good knowledge of MS Office, Excel is a plus. + **Customer Service** , **Order Management** or **Sales experience** . + Accountability. + **Communication and coordination** skills + **Customer-oriented** attitude + **Team player** . **WHAT WE OFFER:** + **Permanent contract** with 3 months probation period. + Relocation package. + Interesting **career development** opportunities in a quickly growing environment. + **Premium Medical Care** program + **Dental Package.** + **MyBenefit System** (including MultiSport Card & vouchers). + Dynamic environment with a **friendly work atmosphere.** **WHO WE ARE:** As **Arrow Global Components** (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer sides. **Submit your CV in English.** Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. \#LI-LR1 \#LI-Hybrid **Location:** PL-Gdansk, Poland (Aleja Grunwaldzka) **Time Type:** Full time **Job Category:** Sales Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.