Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. We’re looking for a Customer Service Representative who thrives in fast-paced environments, loves problem-solving, and knows how to turn a frustrated buyer into a loyal fan. If you're ready to make an impact and help us scale our D2C operations, we want to hear from you. Requirements Key Responsibilities: + Respond to customer inquiries via email and TikTok messages. + Handle returns, refunds, and complaints according to company policy. + File and track fraud and chargeback claims on Shopify and TikTok Shop. + Flag suspicious orders and escalate as needed. + Coordinate with sales team on other D2C/Tiktok shop operation related stuff. Requirements: + 1+ year in e-commerce customer service is preferred; + Strong written communication and problem-solving skills. + Being familiar with Shopify admin and TikTok Seller Center would be a plus. + Experience handling returns, disputes, and fraud claims. + Able to work independently in a fast-paced environment. Benefits Salary range: $37K-$57K + Free snacks and drinks, and provided lunch on Fridays + Fully paid medical, dental, and vision insurance (partial coverage for dependents) + Contributions to 401k funds + Bi-annual reviews, and annual pay increases + Health and wellness benefits, including free gym membership + Quarterly team-building events At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.