We are looking for a  Customer Support Representative (Dispute Resolution) - Senior agent, someone who is results driven, with high adaptability to changes, quick learner and has strong interpersonal skill. 

What you’ll do 

Respond the Commercial Investigations & Disclosure line and/or back office escalations.Comply with metrics and overall performance expectationsIdentify clients needs via thorough analysis of the credit file.Properly document of follow-up actions for partner departments best resolutionInitiate and resolve all researches needed to provide the most precise information to the consumer in the back office work frame.Maintain complete and accurate client and project information.Accountable a for any update required in cases resolution process.

What experience you need 

Fluent in French and English skills, both oral and written B2 or more6 months with Knowledge of G-suite programs (Sheets Gmail, Docs, Drive, Calendar, and Meet, etc.)

Nice to have

Previous Customer Service experience.Communication Skills.Team work Skills.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time