About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You'll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. Customer Service Representative Responsibilities + Maintain a professional and friendly attitude towards customers at all times + Communicate with customers through various mediums, including in-person, phone, and web + Build relationships with customers to ensure their satisfaction + Provide prompt responses to customer inquiries and complaints, assisting to solve issues + Maintain records of customer interactions, including sales, comments, and complaints + Process orders and forms as needed + Keep up-to-date on company offerings to ensure clients get the best products Customer Service Representative Requirements + [1+] years of Customer Service Representative experience + High school diploma + Proficient with computers and CRM software + Excellent communication skills + Superb customer service, time-management, and multitasking skills + Must be a team player + Must have flexible availability