What you will do

\n\nReceive and manage migration cases from bronze accounts on QUEUE line and assist with administrative tasks including filing, data entry, and other clerical functions.\nServe as the first point of contact for bronze migration information or doubts.\nMaintain a positive working relationship with staff.\nDealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.\nIdentifying the need to escalate more complex queries to the relevant teams or departments.\nLiaising with internal teams to find resolutions for customer issues.\nLiaising with customers directly via telephone, e-mail and Chat.\nWorking within SLAs – To target migration handle.\nUpdating and managing the CRM tool for all customer issues.\nAttend, contribute and present at team meetings and other internal events.\nUnderstand company needs to add growth to accounts through renewals and upsell opportunities.\n

Who you are

\n\nEquivalent required in related field.\nStrong customer conflict management skills.\nStrong written and verbal communication skills with the ability to communicate effectively at all levels.\nHigh level of attention to detail.\nExcellent listening, negotiation, and presentation skills.\nExcellent verbal and written communications skills.\nWillingness to take ownership, be held accountable and achieve a good outcome for all stakeholders. Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.\nDisplays a sound business judgment and decision-making capability.\nPassionate customer experience orientation with extensive experience in managing multiple stakeholders.\nPatient and tolerant.\nMethodical and disciplined approach to problem solving.\nDemonstrated ability to operate both strategically and tactically.\nAbility to work within a fast-paced, change embracing corporate culture.\nFluent in English is a must.\n\n

Preferable Skills & Experience:

\n\nA background in technical product and/or account management support would be desirable.\nKnowledge of Salesforce, SAP / CRM systems would be desirable.    \n\n

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WHO IS TELETRAC NAVMAN

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Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

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Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.  

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Teletrac Navman is a Vontier company.

WHO IS VONTIER

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

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Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Together, let’s enable the way the world moves!

\nLI-LS1 #LI-Hybrid\n

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