Customer Service Representative (m/f/d) Company : Safran Helicopter Engines Job field : Customer services and support Location : Hamburg , Germany Contract type : Permanent Contract duration : Full-time Required degree : Vocational/Trade School Required experience : More than 5 years Professional status : Employees / Staff Spoken language(s) : English Fluent German Intermediate \# 2025-155306 Apply with one click Any questions ? **Job Description** Your mission: As our future Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product/services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction. **Complementary Description** Your responsibilities: - Manage communication with the customer in both fluent German and English language - Identify and assess customers' needs and offer commercial solutions in cooperation with internal process partners - Create commercial offers and ensure on-time delivery - Customer satisfaction assurance follow up after service completion - Keep records of customer interactions, process customer accounts and file documents - Understand and adhere to complex contract agreements between our customers and our internal process partners What we offer: As a part of a global player in aviation, we offer you at our Hamburg location a creative and growing working environment with a multicultural background. Your personal development is of high importance for us: In addition to new challenges and exciting tasks, we also continuously develop your skills and experiences through internal and external trainings. In addition to our attractive salary package, you will benefit from numerous benefits including - Intensive onboarding with internal networking events - Mobile working - Supplementary health insurance - Company pension scheme - Transportation allowance or cover of public transport ticket - Free of charge health check-ups, adjustable tables and participation in sports events - Company leasing of bicycles - Participation in the share savings plan - Corporate benefits - A budget for individual specialist literature and much more... **Job Requirements** Your skills & qualifications: - Customer support experience or experience as a client service representative - General understanding of contract structures - Higher education diploma or equivalent; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience - Fluency in the German and English language required - French language skills are beneficial - Familiarity with SAP system and MS Dynamics preferred Are you interested? Come join our team! **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. **Locate your future workplace** Borsteler Chaussee 4322453 Hamburg Germany Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.