Customer Service Representative – Healthcare Operations Join a collaborative team that supports healthcare providers and patients by ensuring smooth, accurate, and compassionate customer service operations. As a Customer Service Representative, you’ll be the first point of contact for healthcare professionals, helping to process orders, update patient information, and resolve inquiries with efficiency and care. Key Responsibilities + Serve as the primary liaison for healthcare providers, ensuring timely and accurate processing of customer service orders. + Accurately enter and maintain data in internal systems, monitoring account activity and ensuring data integrity. + Respond to customer inquiries regarding patient information updates, supply orders, and delivery coordination. + Document all interactions in the appropriate systems and escalate issues when necessary. + Collaborate with cross-functional teams including Sales, Clinical Support, and internal departments to resolve customer concerns. + Stay current on technical updates, policies, and procedures. + Support special projects and perform additional duties as assigned. What You’ll Bring + 0–1 year of experience in a customer service or call center environment (healthcare experience a plus). + Familiarity with multi-line phone systems and call documentation. + Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook). + Excellent attention to detail and organizational skills. + Ability to multitask and prioritize in a fast-paced environment. + Strong interpersonal and communication skills—both written and verbal. + A positive, team-oriented attitude and a commitment to delivering outstanding service. Top Skills + Customer Service + Medical Collections & Billing + Medicare/Medicaid Knowledge + Patient Account Management + Data Entry & Order Processing Experience Level Entry Level – Ideal for candidates looking to grow their career in healthcare operations or customer service. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.