Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. 

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.

Start Date: October 20, 2025

What you’ll be doing:

Routinely interact with customers who require assistance resolving issues that may be complex or escalatedPerform research and determine optimal resolutionProvide timely follow-up and follow-throughCollaborate with multiple teams (internal and external)Document details related to the nature of customer contactsContribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table:

Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experienceAbility to diagnose problems, take corrective action, and offer varied solutions dependent on customer needReadily takes action and steps up to handle tough issues, displaying a can-do attitude 

Basic Qualifications:

Previous customer service experienceDistraction-free, designated workspace/home officeHigh Speed InternetAbility to perform basic equipment troubleshooting and PC/hardware set upMust be able to work 8:30 AM - 5:00 PM Eastern time for training during the first 8 weeksAfter training, must be able to work 11:30 AM - 8:00 PM Eastern time

Preferred Qualifications:

2+ years Customer Service experience within the past 5 yearsHigh School Diploma or GEDPrevious work from home experience

We Offer:

Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.