Customer Service Representative I Job Number: 358143 Category: Administrative Description: #NowHiring #CustomerServiceRepresentative Job Title: Customer Service Representative I Contract: 6 Months Pay Rate: $20.33 /hr. Work Schedule : 7:30AM - 4:30PM Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Customer Service Representative I job in Torrance, CA is currently available through Belcan. In this role you will provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you are interested in this role, Apply Today! Job Description: Job Title: Customer Service Representative I What You'll Do: Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Functions: Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner Identify and assess customer needs, providing accurate and helpful information or solutions Process orders, returns, and exchanges accurately and efficiently Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support Maintain customer records and documentation accurately in the system Follow up with customers to ensure resolution of issues and satisfaction with the resolution Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively Required Qualifications: High school diploma or equivalent 1-3 years of experience in a customer service role or related field Excellent communication and interpersonal skills, with a customer-focused attitude Strong problem-solving skills and ability to think quickly on your feet Proficiency in computer systems and software, including CRM systems and Microsoft Office suite Ability to work efficiently in a fast-paced environment and multitask effectively Attention to detail and accuracy in data entry and documentation Willingness to work flexible hours, including evenings, weekends, and holidays Preferred Skills: Associate degree or certification in Customer Service, Business Administration, or related field Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk) Knowledge of basic sales techniques and upselling/cross-selling strategies Bilingual proficiency in languages commonly spoken by customers Ability to adapt to new technologies and learn new software applications quickly Location: Torrance, CA Zip Code: 90502 Keyword's: #Torrancejobs; #CustomerServiceRepresentativejobs; Start Date: Right Away #ZR If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/D/V Location: Torrance , CA Minimum Experience (yrs): 1+ Required Education: Not Specified Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=358143) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart