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Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities: 

We are currently seeking dynamic and highly motivated individuals to join our frontline team. 

As a Customer Service Representative, you will perform a variety of airport operation duties according to US government, local government, and company regulations safely and securely at the Hong Kong International Airport including but not limited to: 

Assisting customers with schedulesMaking reservations during irregular operationsAssisting customers at the airport lobby for check-in or the use of a self-check-in kioskAssisting customers at gate boarding process and monitoring hand-carry per FAA mandateAssisting customers with baggage at the lobby counter & handle delayed baggage issuesAssisting arrival customers with a special service request or connection flightPerform aircraft weight & balance calculations, crew, dispatching, passenger/ ramp planning & related station operations control 

Working Schedule: The candidate should be able to work at least 8 hours per day, 5 days per week, on a rotating shift including Saturday, Sunday, and public holidays. Work shifts will be subject to operational needs. 

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. 

QualificationsMinimum Qualifications:Diploma holder or above At least one year’s experience in customer orientated work Excellent communication skills Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations Must be legally authorized to work in Hong Kong for any employer without sponsorship Must be fluent in English, Mandarin and Cantonese (written and spoken)Must adhere to all operational, safety, service, and efficiencies standardsSuccessful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position Preferred Qualifications:Knowledge and experience in passenger check-in and/or ramp operations is an added advantage