Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus At Home in Wausau, WI is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our field team!
The Customer Service Representative (CSR) uses basic customer service skills to assist patients and customers, physicians and professional staff, and other professional referrals, with their durable medical equipment and supply needs in face-to-face encounters and via telephone and fax. The CSR answers basic customer inquiries with minimal insurance verification, requirements, product, procedures, and policies. The CSR acts as a liaison between customers, facilities, physicians, other medical staff, administrative staff, and Documentation Specialist. CSR must be able to demonstrate teamwork, have a strong organizational skill, have an above average ability to multi-task, and problem solve.
HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.
Experience/Qualifications
Knowledge of customer service and general accounting practices in a health care environment normally acquired through completion of a High School diploma or equivalent combination of education and experience, with an Associate Degree in a business or health-related field beneficial.Two years of experience in medical insurance preferred.Two years of medical practice office or home medical equipment including dealing with customer service, or three years in a general office environment, necessary to enhance and develop skills. Home medical equipment customer service experience beneficial.Demonstrates knowledge of and compliance with agency policies, procedures, regulations, and reimbursement for durable medical equipment.Medicare and Medicaid knowledge a plus.Medical insurance coding knowledge a plus.Problem solving, multi-tasking, and strong organization skills essential.Demonstrates above average customer service skills.
Employee Benefits
Aspirus at Home is a part of the Aspirus health system and is a nonprofit, Medicare-certified home health agency that serves 14 north central Wisconsin counties. We offer services in north central Wisconsin and parts of the UP. Aspirus at Home helps to bridge the gap between the more intensive levels of care received in a hospital, nursing or rehabilitation facility and in client's home. For 60 years we have provided caring support to help people live in their own home as long as possible.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
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