Job Title: Customer Service Representative (German-speaking) - On-site - High Tech Industry HS05 Job Description **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a **Customer Service Representative** **in Barcelona (on-site)** , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a **Customer Service Representative** on our team, your responsibilities will include: - Providing dedicated support to resellers, addressing inquiries and ensuring satisfaction - Monitoring operational processes to ensure efficiency and compliance - Troubleshooting and resolving technical issues with a focus on long-term solutions - Proactively identifying and correcting errors before they impact performance - Gaining a deep understanding of our workflows and taking initiative to improve them - Communicating effectively with partners to deliver timely updates and support - Collaborating with internal teams to resolve escalated issues - Coordinating and tracking supply orders to ensure timely delivery - Scheduling and following up on technician visits to guarantee service continuity **Your qualifications** We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. **Concentrix is** **a great match if you** **bring** **:** - A native or proficient level in German and advanced level of English - Previous experience in customer or consumer service - Excellent communication and interpersonal skills - Strong knowledge of Microsoft Office, especially Outlook and Excel - The ability to manage multiple tasks in a fast-paced environment - A flexible and adaptable mindset to handle changing priorities - Strong organizational skills and the ability to set and manage priorities effectively If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role. **What’s** **in it for you** In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00 - Salary 19 000 euros gross/year + up to 2400 euros gross/year in bonus - Great location in Barcelona - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” **Concentrix is an equal opportunity employer** _We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._ **R1608514** Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**