As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:​Checking-in and processing of passengers and baggage onto flightsEnsuring that passengers are in possession of valid documentation for travelMeeting and boarding flights, assisting passengers wherever required that includes:Working remote arrivals and departures outside (heat, rain, snow)Driving on the rampBaggage service handling, incl. occasional lifting of bags up to 25kgManual handling of aircraft doorsTransfer counterUnited Club loungeAssigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth runningProfessional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:​Checking-in and processing of passengers and baggage onto flightsEnsuring that passengers are in possession of valid documentation for travelMeeting and boarding flights, assisting passengers wherever required that includes:Working remote arrivals and departures outside (heat, rain, snow)Driving on the rampBaggage service handling, incl. occasional lifting of bags up to 25kgManual handling of aircraft doorsTransfer counterUnited Club loungeAssigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth runningProfessional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications:High School Diploma or equivalentsecondary schoolcertificateA proven track record of reliabilityProfessional image and appearanceOutstanding customer service skillsConfident communication skillsMust be fluent in English andGerman (written and spoken)Ability to travel to other countries for training purposesMust be at least 18 years of ageMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situationsMust be legally authorized to work inGermany/EU for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred Qualifications:Previous airport operations experience with United AirlinesValid drivers license for GermanyFluency in other European languagesMinimum Qualifications:High School Diploma or equivalentsecondary schoolcertificateA proven track record of reliabilityProfessional image and appearanceOutstanding customer service skillsConfident communication skillsMust be fluent in English andGerman (written and spoken)Ability to travel to other countries for training purposesMust be at least 18 years of ageMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situationsMust be legally authorized to work inGermany/EU for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred Qualifications:Previous airport operations experience with United AirlinesValid drivers license for GermanyFluency in other European languages