As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities:

The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, lounge, familiar with flight operations and ramp operations, widebody aircraft handling servicing basic knowledge, flight planning, NOTAM review, Weight Balance basic knowledge, other duties assigned by leaders.

Communicate with passengersGenerate passenger reservations and boarding passesResolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)Read passenger identification documents, baggage tags, cargo labels, and flight status informationOperate a computer to enter and retrieve dataLift baggage and boxes/packages weighing up to 70lbsOpen/close aircraft door before flight departure and upon flight arrivalStand for up to 4 hours during a shiftWalk continuously throughout the airportSit continuously when providing customer serviceOperate the passenger loading jet-way bridgeRead the weight of baggage from a scale and assess the baggage fee if requiredPerform simple calculationsEnsure compliance with United Airlines and Federal Aviation Administration (FAA) regulations and policiesFlight operations including ramp services safety auditOther duties as assigned

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Job overview and responsibilities:

The Customer Service Representative (CSR) is responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, lounge, familiar with flight operations and ramp operations, widebody aircraft handling servicing basic knowledge, flight planning, NOTAM review, Weight Balance basic knowledge, other duties assigned by leaders.

Communicate with passengersGenerate passenger reservations and boarding passesResolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)Read passenger identification documents, baggage tags, cargo labels, and flight status informationOperate a computer to enter and retrieve dataLift baggage and boxes/packages weighing up to 70lbsOpen/close aircraft door before flight departure and upon flight arrivalStand for up to 4 hours during a shiftWalk continuously throughout the airportSit continuously when providing customer serviceOperate the passenger loading jet-way bridgeRead the weight of baggage from a scale and assess the baggage fee if requiredPerform simple calculationsEnsure compliance with United Airlines and Federal Aviation Administration (FAA) regulations and policiesFlight operations including ramp services safety auditOther duties as assigned

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum QualificationsHigh School Diploma/GED or equivalent school leaving certificateMust be able to work the ticket counter as well as the boarding gates and baggage service areaMust have a professional appearanceMust have excellent communication skillsMust be fluent in English (written and spoken)Must be able to work in a fast-paced environmentMust be able to lift and maneuver heavy baggageMust be able to stand and walk throughout the entire work shiftMust possess excellent customer service skillsProven customer service work experienceMust be at least 18 years of ageMust be able to travel to US for training if requiredMust be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holidayMust be legally authorized to work in Taiwan for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred QualificationsFluent in Mandarin (written and spoken)Previous airline, travel, or hospitality work experiencePrevious Customer Service experience within the airline industryHold a valid Passport and U.S. VisaMinimum QualificationsHigh School Diploma/GED or equivalent school leaving certificateMust be able to work the ticket counter as well as the boarding gates and baggage service areaMust have a professional appearanceMust have excellent communication skillsMust be fluent in English (written and spoken)Must be able to work in a fast-paced environmentMust be able to lift and maneuver heavy baggageMust be able to stand and walk throughout the entire work shiftMust possess excellent customer service skillsProven customer service work experienceMust be at least 18 years of ageMust be able to travel to US for training if requiredMust be flexible to work ANY shift that is assigned to you within a 24 hour, 7 day a week operation which can include late nights, early hours, weekends and holidayMust be legally authorized to work in Taiwan for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionPreferred QualificationsFluent in Mandarin (written and spoken)Previous airline, travel, or hospitality work experiencePrevious Customer Service experience within the airline industryHold a valid Passport and U.S. Visa