Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

This position is based at Haneda Tokyo Intl Airport

Job overview and responsibilities:

Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggagePreparing tickets, determining fares and routing to assure passenger's travel needs are metMaintaining a neat and professional appearance by adhering to United's standards for uniform and dress

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

Must be able to work the ticket counter as well as the boarding gates and baggage service areaMust have a professional appearanceMust have excellent communication skillsFluent in English and Japanese (written and spoken)Must be able to work in a fast-paced environmentMust be able to lift and maneuver heavy baggageMust be able to stand and walk throughout the entire work shiftMust possess excellent customer service skillsProven customer service work experienceHigh School Diploma/GED or equivalent school leaving certificateMust be at least 18 years of ageMust be able to travel to US for training if requiredMust be flexible to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends and holidayMust be legally authorized to work in Japan for any employer without sponsorshipMust have permanent residency in JapanSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

Preferred Qualifications:

Previous airline, travel, or hospitality work experienceBachelor's degreeHold a valid passport and U.S. Visa