Work Flexibility: Hybrid

What you will do :

Process Customer orders (Oracle) and monitor delivery dates and work on dates improvementWork with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)Provide excellent customer service in a professional and timely manner using phone, or e-mail interactionSupport RAQA Team with quality issues and any other quality related matters (RMA booking, etc.) Process and follow up customers’ complaints Archive documents related to order processing and shipments and assistance during audits by collecting requested documentsAssist with after-sales care, including replacements in close cooperation with Technical Service and RAQA Communicate effectively with Customers and respond to their requests Assist the implementation of Discounts and FOC PolicyKeep control on customer payment terms with the Finance to ensure shipments are done  according to credit limits approved

What you need:

Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related fieldExperience with ERP is desirableAdvanced proficiency in Microsoft Office, with a focus on ExcelProficient in written and spoken English at least at an Intermediate/ Upper Intermediate levelResponsibility, perseverance, attention to detailsExperience working with large databasesExcellent communication skills, handling objectionsStrong customer satisfaction focused

Travel Percentage: None