Customer Service Representative Dogwood Animal Hospital
NVA
Job description
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.
What to Expect
A team that feels and functions like family, encouraging and supporting your career growth/development Colloborative environment Doctors/technicians that promote a safe environment to ask questions and learnThe Ideal Candidate
Previous veterinary experience preferred Motivated individual with a strong work ethic and a love for animals Outstanding customer service and patient care Excellent verbal and written communication skillsWhat We Offer
Health/Dental/Vision Insurance Paid Time Off (Vacation & Sick) Employee pet discount 401K Uniform allowance
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