Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Customer Support Representative – Senior will monitor, research, and respond to consumer complaints received through the CFPB or BBB portals, federal/state agency e-mails, or other channels. This individual is knowledgeable of the FCRA regulations and the dispute handling process. He/She thrives in a fast-paced environment and is looking for an opportunity to improve the consumer experience with Equifax.

What You’ll Do:

Monitor, research, and respond to all complaints received through the CFPB or BBB portals, federal/state agency e-mails, as well as various internal channels, in a timely manner.

Address complaints and identify opportunities for process improvements/complaint reduction

Identify and report on trends that may impact volumes and SLAs

Track complaints received as well as actions taken to resolve

Report system-related issues as well as policies and processes that may be the root cause of particular types of complaints

Participate on project team during CFPB exams

Maintain a high level of quality

Weekends may be required based on business needs.

What experience you need

5+ years of knowledge and experience in the area of dispute handling, verifications, customer service and account maintenance

Strong analytical and problem-solving skills, with a willingness to take initiative and make decisions

Ability to work diligently in a fast-paced, multi-tasking environment with minimal supervision

Strong communication skills – both written and verbal

Track record of producing high quality and detail-oriented work

Strong interpersonal, customer focus and leadership skills

Proficient with Microsoft Office/Google Suite

Flexible to work evenings and weekends as required

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What could set you apart

Detailed knowledge of credit report processing policies and procedures

Expertise in all functions (disclosure, dispute, verification, maintenance)

Proficient in ACIS and ACRO (internal/proprietary software)

Strong business/professional writing skills are a plus

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

Function:

Function - Customer Service

Schedule:

Full time