Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Minimum Requirements: - Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process- High School diploma or equivalent with 1-3 years of work-related experience- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:- Preferred but not required: 1-2 years background investigation CSR experience- Ability to work as part of a team. - Problem/situation analysis. - Detail oriented. - Ability to meet deadlines. - Attentiveness.#FEDDODBPS #techjobs #clearance EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.