About this role:

Wells Fargo is seeking a Customer Service Representative in Credit Card Premier - Spanish. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers.

In this role, you will:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environmentInteract with customer service team and perform moderately complex customer support tasksManage risk by following all policies and procedures and staying abreast of changes to themAdvocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as neededReceive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationBilingual speaking and reading proficiency in Spanish/English

Desired Qualifications:

Knowledge and understanding of credit card products, policies, and procedures; within a call center environmentExposure to Wells Fargo CSS (Customer Service System)Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesAbility to interact with integrity and a high level of professionalism with all levels of customers, team members, and managementAbility to influence, educate, and connect customers to technology and share the value of digital banking optionsGood attention to detail and accuracy skillsBasic Microsoft Office SkillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationExperience delivering results in a fast-paced, deadline driven environmentAbility to quickly learn business operations and processesExcellent verbal, written, and interpersonal communication skills

Job Expectations:

Must take and pass required Spanish language assessmentCandidate must reside within a reasonable commute to the address listed in the postingMust be able to attend full duration of required training periodRelocation assistance is not available for this positionThis position offers a hybrid work scheduleAbility to work nights, weekends, and/or holidays as needed or scheduledThis position is not eligible for Visa sponsorship

Available shifts: Variety of shifts

Location: 2150 W Pinnacle Peak Rd, Phoenix, AZ

Training and Schedule:

Training start date: 9/15/2025 (in office) Monday - Friday. Training hours are to be determined. You are required to attend the full duration of the paid training.Hours of operation: 24 hours a day/7 days a week. Your regular work schedule will be based on availability, business needs, and may include working at least one weekend day and some holidays. Opening/Closing schedules are subject to adjust with Daylight Savings Time.Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.Position may be eligible for a 5% language differential under the terms of the language differential policy.

Posting End Date: 

25 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.