As a Customer Service Representative (Counter Sales), you will handle all walk-in traffic to the branch, as well as respond to customer inquiries by telephone and/or e-mail. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs, find new business opportunities when possible, and work in conjunction with the Sales Team. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates’ Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-HD1