Job Description

Customer Service Administrator -(Call Centre)

Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work

Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.

This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.

What You'll Be Doing:

Handling customer queries via phone, email, and other channelsProcessing transactions and updating customer records accuratelyPrioritising and scheduling daily tasks to meet team deadlinesLogging and escalating complex or unusual queries to team leadsSupporting with general admin tasks and documentationMaintaining high quality standards and adhering to internal procedures

What We're Looking For:

Essential:

Contact Centre ExperienceExcellent attention to detailStrong communication and interpersonal skillsAbility to work well in a team-based, structured environmentCustomer-focused approach with a professional and positive attitudeSolid organisation and time management skillsComfortable following processes and using internal systems

Brook Street NMR is acting as an Employment Business in relation to this vacancy.