Custom Solutions Customer Service Representative Role:

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.  

Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skillsAbility to maintain an exceptional phone presence even in difficult or complex situationsAbility to manage multiple priorities in a fast-paced environment with a focus on quality resultsAbility to work independently while supporting the department’s goalsBring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutionsAccepts accountabilityCollege degree preferred or relevant client service experience

Competencies:

 

Proven superior customer service skillsAccuracy – ability to process requests with minimal errorsExcellent written and oral communication skillsExcellent time management skillsSelf-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goalsDemonstrated strong business acumen and understanding of PRS Business goalsAbility to manage multiple priorities and be results orientedExcellent analytical and problem solving skillsAccepts accountability and demonstrates good business judgmentStrong PC skills including proficiency in Word and Excel