**Job Summary** We are seeking a Senior Process Executive - HC with 3 to 5 years of experience in customer service specifically within the provider and payer domains. This work-from-home position requires a dedicated professional to handle day-to-day operations efficiently during day shifts. The role does not require travel. **Responsibilities** + Handle customer service inquiries and issues with professionalism and efficiency. + Provide support to providers and payers ensuring all queries are resolved promptly. + Oversee the processing of claims and ensure accuracy in all transactions. + Coordinate with internal teams to ensure seamless service delivery. + Maintain up-to-date knowledge of industry regulations and standards. + Implement process improvements to enhance service quality and efficiency. + Monitor and report on key performance indicators to management. + Ensure compliance with company policies and procedures. + Assist in training new team members and provide ongoing support. + Manage and prioritize multiple tasks to meet deadlines. + Communicate effectively with stakeholders to understand their needs and provide solutions. + Utilize technical skills to troubleshoot and resolve system issues. + Contribute to team meetings and provide valuable insights for process enhancements. **Qualifications** + Must have 3 to 5 years of experience in customer service within the provider and payer domains. + Should possess strong technical skills in handling customer service software and tools. + Must have excellent communication and interpersonal skills. + Should be detail-oriented with strong organizational abilities. + Must be able to work independently and manage time effectively. + Should have a proactive approach to problem-solving and process improvement. + Must be adaptable to changing work environments and requirements. **Certifications Required** Certified Customer Service Professional (CCSP) or equivalent certification in customer service. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.