Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree

Roles and Responsibilities:

Handle incoming in a timely manner. Create support tickets and escalate cases to Tier 2 as needed. Manage cases, emails, and chats simultaneously. Follow communication scripts when addressing different topics. Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by going the extra mile. Maintain clear records of all conversations in the call center database. Meet personal and team qualitative and quantitative objectives. Ability to handle multiple tasks simultaneously.

Required Skills & Desired Skills:

English Language with B2/B2+. Bachelor’s Degree   1 year of experience in Customer Service or a similar role. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)How many years of work experience do you have with Customer Service?(Required)0-6 months6 months – 1 yearmore than 1+ yearHow many years of work experience do you have in a BPO?(Required)0-6 months6 months – 1 yearmore than 1+ yearWhat are your salary expectations for this role?(Required) Are you comfortable working On-Site?(Required)YesNoCurrent Location(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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