At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.  

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

How You'll Create Impact Answer telephones, direct calls, and take messages.Communicate with customers and Health Care Professionals to answer questions or explain information.Review files, records, and other documents to obtain information to respond to requests.Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Read source documents such as purchase orders, emails, and facsimile forms, and enter data.File copies of orders received.Inform customers by email or telephone of order information, shipping dates, and any anticipated delays.Compile information about new accounts, enter and maintain account information, and file related forms or other documents.Process client supply orders.Address inquiries related to patient results and test submission.Troubleshoot problems and log complaints as appropriate.Data entry and other duties as assigned.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

What Makes You Stand Out Ability and willingness to work a flexible schedule including overtime is a requirement of this position. Required to work some holidays.Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner.Excellent verbal and written communication skills.Strong organizational and time management skills.Ability to analyze situations and resolve problems.Effective working in teams to achieve the department’s objectives.Highly developed sense of integrity and commitment to customer satisfaction.Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).Your Background High School Diploma or equivalent.One Year of prior Customer Service experience preferred.Customer service experience in a healthcare environment preferred.Experience in a call center environment preferred.Travel Expectations Less than 5%.Expected Compensation Range

$35,000-$44,000 annually. 

EOE/M/F/Vet/Disability