Customer Service Representative
Heidelberg Materials US, Inc.
Line of Business: Other
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
Respond to customer inquiries and resolve issues with professionalism and efficiencyProcess orders, schedule deliveries, and maintain accurate recordsCollaborate with internal teams to ensure customer satisfactionMonitor and follow up on customer accounts and service requestsSupport continuous improvement efforts in customer service operationsWhat Are We Looking For
Strong communication and interpersonal skillsAbility to manage multiple priorities in a fast-paced environmentProficiency with customer service systems and basic computer applicationsCommitment to accuracy, responsiveness, and customer satisfactionCapability to work independently and collaborativelyConditions of Employment
Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background checkSome positions require FMCSA regulated ongoing drug and alcohol testingWork Environment
Role operates primarily in environments where the conditions include moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise level.
What We Offer
Hourly position with possible overtime401(k) retirement savings plan with an automatic company contribution as well as matching contributionsHighly competitive benefits programs, including:Medical, Dental, and Vision along with Prescription Drug BenefitsHealth Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)AD&D, Short- and Long-Term Disability Coverage as well as Basic Life InsurancePaid Bonding Leave, 10 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled
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