General Summary

The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions.

Principal Duties and Responsibilities

Custom Corrugate Order Management

Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech

Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation.

Maintain spec integrity by verifying against CAD and print cards before booking

Amtech System Expertise

REQUIRED - applicants without Amtech experience will not be considered for this role

Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing

Use Amtech’s formal quote system to generate customer quotes, incorporating freight and tooling costs

Tooling & Production Coordination

Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery

Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation

Process Improvement & Documentation

Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders

Customer Interaction & Support

Act as the point of contact for high-level customer issues and escalations

Provide proactive updates and ensure customer expectations are met throughout the order lifecycle

Job Specifications

Knowledge

4+ years of experience in customer service within custom corrugated packaging.

Proficiency in Amtech, CAD, and Microsoft Office Suite.

Skills and Abilities

Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation.

Ability to interpret CAD drawings and translate them into accurate Amtech specs.

Excellent communication and organizational skills.

Understanding in business math, including costing and freight calculations.

Conduct

Works independently and collaboratively across departments.

Highly motivated, detail-oriented, and solution-driven.

Professional demeanor with a focus on customer satisfaction.

The Company is an Equal Opportunity Employer.