Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Sharonville, Ohio. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and professionalism. If you thrive in a fast-paced environment and enjoy delivering exceptional service, this opportunity is for you. Responsibilities: • Respond to incoming calls from customers and technicians, providing accurate information or escalating to dispatchers as needed. • Coordinate service resources and collaborate effectively with the operations team. • Handle customer inquiries, dispatch technicians, and conduct necessary follow-ups to ensure resolution. • Assist the accounting team with customer setups and purchase order inquiries. • Monitor daily labor levels, adjusting workloads in coordination with the Operations Manager. • Track and record technician activities to support team operations and maintain efficiency. • Proactively reach out to customers to ensure service excellence and share call data with leadership. • Investigate customer concerns, route them appropriately, and address special requests to maintain satisfaction. • Utilize technology to monitor dispatched technicians and ensure optimal productivity and cost-effectiveness. • Contribute to achieving organizational goals within strict deadlines while maintaining customer satisfaction. Requirements • Proven experience in a call center or customer service role. • Exceptional phone etiquette and communication skills. • Proficiency in Microsoft Office applications, including Excel and Word. • Familiarity with Great Plains (GPAC) software is a plus. • Ability to work independently and collaboratively as part of a team. • Strong problem-solving skills and the ability to make sound decisions under pressure. • Effective time management and organizational skills. • Capability to handle stress and maintain a composed demeanor in challenging situations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .