Company Description

Segula Technologies is a global engineering and consulting leader, delivering cutting-edge solutions in aerospace, automotive, energy, rail, and life sciences. Established in 1985 and headquartered in France, we operate in over 30 countries, driving technological innovation, enhancing industrial performance, and supporting clients throughout the entire product lifecycle. Our expertise spans design, manufacturing, testing, and project management, empowering businesses to overcome complex engineering challenges while championing sustainability and innovation.

Why Work With Us?

At Segula Technologies, we value our people and offer a comprehensive benefits package to support your health, well-being, and financial future. You will beeligible for benefits, including:

Medical , Dental and Vision coverage .Employee life insuranceShort & Long-Term DisabilityVoluntary Term Life, AD&D, & Critical Illness insurance401(k) plan with Segula matching up PTO days

Job Description

In this role, you will interpret customer order and delivery requirements, enter orders, and follow up as necessary, ensuring customer fulfilment of orders are within company policy guidelines. You will communicate with customers on a daily basis regarding resolution of their order, delivery or account problems.

This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by Segula Technologies and placed on assignment with the company.

Meet The Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to the U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home — you may even see a special, custom helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care For You:

Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programs and both national and international mobility.

Your Challenges:

Customer Support: 45%

Receive customer orders via email, phone and faxInterpret orders on receipt and key entry accordinglyAdminister necessary forms and documents for rentals, exchanges, customer repairs, and Power by the HourSell and promote items identified as part of promotional programs and work closely with every customer to establish additional sales opportunitiesPeriodically analyze and monitor customer sales activity for trends and advise management accordinglyAssess and develop solutions to routine problems encountered dailyParticipate in activities to enhance systems and business processes as assignedThis position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned

Communication: 45%

Daily management of ZSDTRP reportRecord and log customer complaintsPrepare and distribute customer activity reportsRequires ability to communicate effectively verbally and in written formAdvise customer of priority and freight options as necessary to ensure delivery on timeCounsel with customers and communicate with other functional areas for technical assistance as requiredProvide customer order status as requested, and coordinate with the warehouse and shipping when requiredBuild a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support, or increase salesCounsel with customers and communicate with other functional areas for technical assistance as required

Additional Responsibilities: 10%

This position description is not intended to be all-inclusive and the employee will also perform other tasks as assigned

Qualifications

Your Boarding Pass:

High school diploma or equivalentMinimum three (3) years’ experience in logistics, technical, or customer support areasOr minimum one (1) year experience in a position working with aviation partsSAPMicrosoft Word, Office, and ExcelA&P License may be substituted for 3 years’ experienceRequires ability to communicate effectively verbally and in written form0–10% Domestic and International travel may be expected

Physical Requirements:

Onsite: 90–100%Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings dailyHearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms dailySpeaking: able to speak in conversations and meetings, deliver information and participate in communications dailyEquipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts dailyCarrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs dailyLifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgsPushing / Pulling: able to push and pull small office furniture and some equipment and tools dailySitting: able to sit for long periods of time in meetings, working on computer dailySquatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelvingStanding: able to stand for discussions in offices or on production floor dailyTravel: able to travel independently and at short notice dailyWalking (include routine walking such as to a shared printer to retrieve documents): 100% able to walk through office and production areas including uneven surfacesPersonal Protective Equipment required: Occasionally may be required. PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection if visiting the shop floor

This position is a temporary (contract) role with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment with the company.