Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact. Responsibilities: • Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information. • Communicate effectively and positively to foster strong relationships with members and providers. • Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems. • Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution. • Partner with colleagues to address escalated concerns and deliver solutions. • Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance. • Exhibit empathy and professionalism while responding to customers and building rapport. • Apply critical thinking to analyze problems and develop effective solutions. • Maintain accurate records and perform data entry tasks as required. • Schedule appointments and manage correspondence through email and other communication channels. Requirements • Proven experience in customer service, preferably within a call center environment. • Proficiency in handling inbound and outbound calls. • Strong skills in data entry and documentation. • Familiarity with Microsoft Excel and Word. • Ability to manage email correspondence effectively. • Demonstrated critical thinking abilities to solve problems and resolve concerns. • Excellent verbal and written communication skills. • Capability to build rapport and respond compassionately to customer inquiries. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .