Job Summary

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

The role is based in Dangé-Saint-Romain. Be part of a team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Manage customer orders including domestic and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if anyProcess a credit note or a debit note related to a sales order or customer complaintCoordinate customer complaints and service cases related to a sales orderRespond to customer’s inquiry in a timely and accurate mannerBuild a strong partnership with internal and external stakeholdersImplement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash processSupport internal/external audit as needed

What Makes You the Right Fit

Bachelor’s degree (no specific major fields required)2-3 years' experience in Customer Service or Supply Chain of business to businessKnowledge in domestic and international tradeExpert knowledge of MS Office toolsKnowledge in SAPFluent business English and Spanish communication skills

How Would You Stand Out?

Effective communication skills across all levels of the organizationHighly collaborative and team playerCross cultural awarenessTraining / CertificationsSAP trainingMicrosoft Office tools training (Word, Excel, PowerPoint)Incoterm and Payment Term training

Why Choose Us?

Culture d’entreprise inclusive et valorisante

Opportunités de développement

Avantages sociaux compétitifs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more