Description Join Our Team as a Contract Customer Service Representative in Cedar Falls, Iowa! Are you a problem-solving champion who thrives in fast-paced environments? Do you enjoy providing top-tier support and ensuring customers walk away with a smile? If so, we have the perfect opportunity for you! We’re on the hunt for a Customer Service Representative to join our team on a contract basis in Cedar Falls, Iowa. In this role, you’ll be the voice of our company, tackling challenges, answering inquiries, and delivering a seamless customer experience. Why You'll Love This Role: If you’re calm, detail-focused, and thrive on turning frustrated customers into happy ones, you’ll feel right at home with us. No two days are the same — and that’s what makes this role exciting! Requirements Your Day-to-Day Responsibilities: + Be the hero for inbound calls. Handle 40-60 calls daily across three unique queues, dealing with everything from password resets to application errors and HR manager status updates. + Troubleshoot and resolve. Help customers resolve issues efficiently, with a focus on accuracy and empathy. + Guide and empower. Assist brokers and their clients with navigating and completing application processes. + Turn frustration into satisfaction. Approach challenging callers with a calm and empathetic demeanor, ensuring every interaction ends on a positive note. + Stay organized. Record and manage customer interactions in systems like Zendesk and Slack to track follow-ups and issues. + Work smarter, not harder. Collaborate with your team to identify recurring issues and contribute to improving service quality. + Be the expert. Keep up-to-date with company policies and procedures to provide accurate, timely information. + Wear many hats. Support client inquiries with additional tasks, like data entry and email correspondence. What We’re Looking For: You’re a self-starter who can juggle multiple priorities, embrace a fast-paced environment, and deliver results with a smile. If you’re tech-savvy and love working in dynamic teams, this could be your time to shine! Bring your skills, passion for problem-solving, and dedication to creating positive customer experiences, and let’s make a difference together. Ready to join our team? Apply now and let’s make an impact! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .