Description We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment. Responsibilities: • Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail. • Utilize multiple internal systems to ensure accurate and efficient service delivery. • Follow up with internal teams and customers to ensure that issues are resolved from start to finish. • Provide timely feedback to management about potential service failures or customer concerns. • Assist with order management, including new customer setups, shipping, and delivery tracking. • Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively. • Participate in special projects and initiatives as assigned by management. • Handle data entry tasks with high attention to detail, ensuring accuracy in all records. • Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner. • Work occasional mandatory overtime as requested by management. Requirements • Bachelor’s degree in a science-related field preferred, or equivalent relevant experience. • 3-5 years of experience in a demanding customer service environment, ideally within manufacturing or order management. • Proficiency in Microsoft Office Suite, including Excel and Word. • Strong problem-solving skills and the ability to handle complex customer issues. • Excellent verbal and written communication skills with a focus on customer satisfaction. • High attention to detail and accuracy, especially in data entry and record-keeping. • Ability to collaborate effectively within a team and across departments. • Familiarity with Lean Process Improvement philosophy is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .