Princeton, NJ, 08544, USA
22 hours ago
Customer Service Representative
Adecco is hiring for a **Customer Service Representative** with a local client in **Princeton, NJ** ! Apply now if you meet the qualifications listed below: + **Contract Type:** Temp + **Pay:** $21.50/hour + **Schedule:** 10:00am – 6:30pm EST, Monday to Friday. + **Training:** Payed. + **Work Modality:** Hybrid, 2 days of home office and 3 days work from office. **Essential Duties:** + Resolve daily Order Management holds. + Collaborate with departments to address order status, product, delivery, and billing inquiries. + Generate reports using BI tools, Oracle, and SAP. + Manage recalls, service agreements, return procedures, and escalations. + Liaise with Customer Service, Supply Chain, IT, and external vendors. + Mentor and train BPO representatives. **At a minimum, you’ll need:** + High School diploma. + 3+ years of experience in customer service, accounting, finance, or information systems. + Experience with SAP, Salesforce, Oracle, BI tools, MS Office. + Excellent communication skills (verbal and written). + Strong troubleshooting and problem-solving abilities. + Experience with Microsoft Teams and Zoom. + Ability to work independently and in a fast-paced team environment. **Preferred Qualifications:** + Bachelor’s degree or equivalent experience. + Experience in medical device, pharma, or manufacturing industries. + Familiarity with Order to Cash processes. + Knowledge of Integra LifeSciences products and operations. + Experience with EDI systems (e.g., GHX, GFax). IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans. Equal Opportunity Employer/Veterans/Disabled **Pay Details:** $21.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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