Description + Serve as the first point of contact for customers via phone, email, chat, or in person + Resolve customer inquiries, issues, or complaints promptly and professionally + Maintain a high level of product or service knowledge to assist customers effectively + Document customer interactions, transactions, comments, and complaints in internal systems + Escalate complex issues to the appropriate departments or supervisors as needed + Follow up with customers to ensure satisfaction and issue resolution + Process orders, forms, applications, and requests accurately + Meet performance metrics including response time, customer satisfaction, and resolution rates + Collaborate with team members and other departments to improve the customer experience + Stay up to date on company policies, procedures, and promotions Requirements + High school diploma or equivalent (associate or bachelor's degree preferred in some industries) + Proven experience in a customer service or call center role (typically 1–2 years preferred) + Excellent verbal and written communication skills + Strong active listening and problem-solving abilities + Ability to remain calm and professional in stressful or high-pressure situations + Proficiency with computers and customer service software (e.g., CRM systems, ticketing platforms) + Strong organizational skills and attention to detail + Ability to multitask and manage time effectively + A positive attitude and a genuine desire to help customers TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .