Customer Service RepresentativeThis is a 100% Onsite Position located at 2800 Nela Ave, Portland, OR 97210Transdev in Portland OR is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.Transdev is proud to offer: Competitive compensation package of Minimum $21.00 ($43,680) - Maximum $21.83 ($45,406) Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. ResponsibilitiesRespond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.Comprehensive understanding of policies and proceduresMeet or exceed established performance requirements.Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.Utilizes computer aided scheduling software, GPS, phone recordings and on-board video to investigate and validate customer comments.Other duties as assigned.
Qualifications:
High school diploma or equivalent, such as GED, required.Bi-lingual preferred.Computer literateExcellent customer service skills.Ability to operate standard telephone system.Subject to drug testing and/or DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.Physical Requirements:The essential functions of this position require the ability to: Sit for extended periods (up to 6–8 hours per day); occasionally walk for short distances on possible sloped ground or slippery and uneven surfacesPush and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 25 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground levelMust be able to hear, understand, and articulate verbal instruction from callers into typed data entry using a computer workstation requiring visual acuity and manual dexterityRequires the use of a headset with microphone to communicate with callers Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre-employment drug screen.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy.