Description We are seeking friendly, detail-oriented, and dependable Customer Service Representatives to join our team for a 4-month contract during the open enrollment period. This role will provide high-quality assistance to members, answer inquiries, and process requests related to benefits, coverage, and enrollment. The ideal candidate will have excellent communication skills, the ability to navigate computer systems quickly, and a commitment to providing exceptional customer service in a fast-paced, high-volume environment. Key Responsibilities: + Respond to incoming calls, emails, and chat inquiries from members regarding benefits, coverage, and plan options. + Assist customers in understanding available plans and enrollment processes. + Accurately enter and update member information in the system. + Troubleshoot and resolve member concerns promptly and professionally. + Follow scripts, compliance guidelines, and company policies to ensure accurate and consistent service. + Escalate complex issues to the appropriate department when necessary. + Maintain detailed records of customer interactions. + Meet performance and quality assurance standards. Requirements High school diploma or equivalent required; associate or bachelor’s degree preferred. Prior customer service or call center experience preferred, especially in healthcare or insurance. Strong verbal and written communication skills. Ability to multitask and work in a fast-paced environment. Proficiency with computers, including data entry and navigating multiple systems. Excellent attention to detail and problem-solving skills. Flexibility to work varying shifts during peak periods. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .