Description We are looking for a dedicated Customer Service Representative to provide exceptional support to individuals navigating the housing waitlist process. This is a Long-term Contract position based in Washington, District of Columbia, offering an opportunity to make a meaningful impact through effective communication and administrative expertise. Join our team to help streamline processes and ensure a positive experience for all applicants. Responsibilities: • Respond promptly to inbound calls and address inquiries related to the housing waitlist. • Collect, organize, and process physical documents from applicants. • Update and maintain accurate records within the company database. • Scan and file documents to ensure proper documentation and accessibility. • Perform general clerical duties, including data entry and administrative tasks. • Provide clear and precise communication to assist applicants throughout the process. • Utilize Microsoft Excel and Word to create and manage reports or documentation. • Collaborate with team members to improve customer service practices and efficiency. • Ensure compliance with organizational policies and procedures during all interactions. • Offer solutions and guidance to applicants facing challenges or questions. Requirements • Proven experience in customer service, preferably in a high-volume environment. • Proficiency in answering inbound calls and handling inquiries with professionalism. • Strong skills in data entry with attention to detail and accuracy. • Familiarity with Microsoft Excel and Word for administrative tasks. • Excellent communication skills, both verbal and written. • Ability to manage multiple tasks efficiently and prioritize responsibilities. • Strong organizational skills to handle documentation and filing effectively. • A proactive and empathetic approach to assisting customers. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .