Description We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a vital role in assisting customers, managing administrative tasks, and ensuring accurate record-keeping. If you are organized, detail-oriented, and thrive in a customer-focused environment, we encourage you to apply. Responsibilities: • Provide exceptional support to customers on the housing waitlist or those seeking to apply for it. • Collect physical documents from clients and ensure proper handling and storage. • Update company databases with accurate and timely information. • Scan, file, and maintain records for efficient access and retrieval. • Handle inbound calls professionally and address customer inquiries effectively. • Perform clerical and administrative duties to support daily operations. • Utilize Microsoft Word and Excel to create, update, and manage documents. • Maintain a high standard of customer service by addressing concerns and resolving issues promptly. Requirements • Proven experience in customer service roles, preferably in a similar environment. • Strong proficiency in data entry and database management. • Familiarity with Microsoft Excel and Microsoft Word for document handling and reporting. • Excellent communication skills, both written and verbal. • Ability to multitask and stay organized in a fast-paced setting. • Attention to detail and a commitment to accuracy in handling records. • Comfortable with answering inbound calls and addressing customer needs. • High school diploma or equivalent; additional certifications in customer service are a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .