Location: Chino, CA Schedule: Monday–Friday, between 6:00 AM – 5:00 PM (varied shifts available) Are you passionate about helping people and making a difference in their day? Join our dynamic team as a Customer Experience Specialist, where you’ll be the voice of support for customers navigating important vehicle recall services. What You’ll Do + Be the first point of contact for customers calling about airbag recalls, warranty questions, and technical issues like radio codes. + Handle 30–40 inbound calls per shift with professionalism, empathy, and efficiency. + Schedule appointments, provide dealership information, and ensure customers feel confident and informed. + Accurately document customer concerns and create service cases for resolution. + Collaborate with internal departments to dispatch cases and ensure timely follow-up. + Work closely with your team to share feedback, grow your skills, and celebrate wins. What You Bring + Previous experience in a call center or customer service role. + Strong computer navigation skills and ability to manage multiple screens and software tools. + Ability to type at least 30 WPM. + Excellent communication and decision-making skills. + A team-first attitude with the ability to work independently. + Automotive or dealership experience is a huge plus, but not required. Why You’ll Love It Here + Be part of a mission-driven team helping customers with critical safety recalls. + Gain valuable experience in the automotive industry. + Enjoy a supportive environment with opportunities for growth and development. + Work with cutting-edge tools and systems in a fast-paced, rewarding role. Pay and Benefits The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chino,CA. Application Deadline This position is anticipated to close on Aug 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.