Description We are looking for a highly motivated Customer Service Representative to join our team in Chardon, Ohio. This is a Contract to permanent position offering a dynamic opportunity to support customer interactions and ensure satisfaction through effective communication and problem-solving. The role is based on-site and provides a chance to contribute to a positive and detail-oriented work environment. Responsibilities: • Serve as the primary point of contact for customers, addressing inquiries and resolving issues via phone and email. • Process and manage order entries accurately, ensuring timely delivery and customer satisfaction. • Handle inbound and outbound calls, providing clear and detail-oriented communication at all times. • Utilize Microsoft Outlook and other relevant software to maintain organized records and correspondence. • Collaborate with team members to improve service processes and enhance customer experiences. • Follow business casual dress code and uphold company standards in all interactions. • Participate in an on-site interview and adhere to requirements for undergoing necessary screenings. • Work closely with internal teams to address customer needs and provide timely resolutions. • Maintain a positive demeanor and detail-oriented attitude in a fast-paced environment. • Support the company’s mission by delivering exceptional customer service. Requirements • Previous experience in customer service, preferably in a call center environment. • Proficiency in order entry and managing customer accounts. • Strong skills in handling both inbound and outbound calls. • Familiarity with Microsoft Outlook and other office software. • Excellent verbal and written communication abilities. • Ability to work on-site in Chardon, Ohio, and adhere to business casual dress standards. • Proven ability to multitask and prioritize tasks effectively. • Commitment to delivering high-quality service and building positive customer relationships. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .