Customer Service Representative **Express Employment Professionals** 1 Positions ID: 14254080 Posted On 08/11/2025 **Job Overview** Express Employment Professionals is seeking a **Customer Service Representative** for a respected company in Dyersville. In this role, you’ll serve as the first point of contact for customers—answering questions, resolving issues, and ensuring a positive experience every time. **Key Responsibilities:** + Answer incoming calls and address customer inquiries with professionalism and empathy + Provide timely and accurate solutions using available resources + Maintain organized records and keep customers informed on progress + De-escalate challenging situations and work toward positive resolutions + Collaborate with the Customer Service Manager to identify recurring issues and recommend improvements **Qualifications:** + High school diploma and 4+ years of customer service experience + Knowledge of sales and customer service techniques + Strong verbal and written communication skills + Ability to work effectively under a variety of customer situations + Skilled at researching problems and using computer systems to find solutions + Ability to remain calm and professional when handling difficult conversations **Why Work with Express?** + Weekly pay and optional benefits + Local support from a team invested in your success + No fees for job seekers **Ways to Apply:** + Call 563-583-1600 to set up an interview + Email your resume to Lauren.Wernimont@ExpressPros.com + Apply online at ExpressPros.com/DubuqueIA Primary Contact 1731509386103 Express Employment , (563)583-1600 Phone Phone Phone Fax Jobs.DubuqueIA@Expresspros.com. Email False False True **Job Details** Categories Customer Service Education Labor Management/Executive Sales/Service Location Dyersville, IA Job Type Employee Full/Part Full Time Company ID 1011 Job REQ # 14254080 \# Positions 1 Start Date 20250811 End Date 20251011 Featured Job TH Ad TH Comments **Similar Jobs** Customer Solutions Manager Flexsteel Industries, Inc Customer Care Specialist Flexsteel Industries, Inc Bilingual Member Services Coordinator Cottingham & Butler/ SISCO Customer Service Representative Medline Industries Customer Service Representative Cottingham & Butler/ SISCO Client Service Representative Cottingham & Butler/ SISCO Customer Service Representative Medline Industries Membership Services Representative Dubuque Community Y Claims Representative Cottingham & Butler/ SISCO Retail Customer Service Kwik Stop **Share this Job** Express Employment Professionals **About the Company** **About Express** **On a Mission to Put** **a Million People to Work** Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care. If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more. For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals. Follow our Facebook Page! Facebook.com/ExpressDbq