Description We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Richmond, Virginia. This contract-to-permanent position is ideal for individuals who excel in communication and enjoy assisting others with inquiries and resolving concerns. The role offers a dynamic environment with opportunities for growth and development. Responsibilities: • Respond to 20-30 incoming calls daily, addressing general questions and concerns with professionalism and clarity. • Assist employees in filing complaints and ensure proper documentation and follow-up. • Process unemployment claims efficiently using the company's electronic system. • Handle electronic I-9 verifications and ensure compliance with company policies. • Maintain a high standard of accuracy and attention to detail when managing data and records. • Collaborate with team members to uphold compliance standards across the organization. • Provide exceptional customer service while handling inbound and outbound calls. • Support the team by addressing employee inquiries promptly and effectively. • Adapt to training programs and continually improve knowledge of company systems and procedures. Requirements • Previous experience in customer service or call center environments is preferred. • Strong verbal and written communication skills to effectively interact with employees. • Ability to manage a high volume of calls while maintaining attention to detail. • Proficiency in handling electronic systems for data entry and record management. • Demonstrated ability to work collaboratively in a team-oriented environment. • Strong organizational skills and the ability to prioritize tasks effectively. • Willingness to undergo training and learn new systems and processes. • Commitment to delivering excellent service with a focus on detail and quality. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .