Description The Customer Service Representative (CSR) plays a critical role in ensuring a positive experience for customers by addressing inquiries, resolving issues, and providing exceptional service. CSRs act as the primary point of contact between the company and its clients, representing the brand and maintaining high service standards. Key Responsibilities: + Respond promptly and professionally to customer inquiries via phone, email, or live chat. + Resolve customer issues and complaints efficiently, escalating to supervisors when necessary. + Maintain detailed and accurate records of customer interactions in the company’s CRM systems. + Provide product or service information, proactively identifying customer needs and offering appropriate solutions. + Collaborate with internal teams, such as sales and technical support, to address customer concerns effectively. + Uphold a high level of product knowledge to deliver informed assistance and recommendations to customers. + Ensure customer satisfaction and strive to meet or exceed key performance indicators (KPIs), such as response time and resolution rates. Requirements Qualifications: + Excellent communication and interpersonal skills. + Strong problem-solving abilities and attention to detail. + Familiarity with CRM software and standard office applications. + Ability to multitask and thrive in a fast-paced environment. + Prior experience in a customer service role is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .